Patient and Visitor Information
Monterey Park Hospital is open 24 hours a day, 7 days a week, with two main entrances.
We take the health and safety of our patients very serious and due to the recent increase of COVID-19 cases in California, we have made temporary changes to our visitation policy.
To see the latest changes made to our visitation policy, please go to our home page under "Visitor Restrictions" located on the yellow banner.
Quiet Time2:00 PM to 4:00 PM and 10:00 PM to 6:00 AM
Quiet time, which takes place daily is encouraged to promote rest and healing for your loved one. During Quiet Time, lights are dimmed, voices lowered and visiting time still occurs but we ask that visitors speak quietly in the patient's room, avoid noise in the hallway and limit cell phone use.
Smoke-Free FacilityIt is the policy of the hospital to provide a safe, healthful and comfortable work environment for all employees, visitors, patients, physicians and customers by prohibiting smoking in the Hospital building and grounds. We believe that a smoke-free policy is consistent with our leadership role in the health care field and contributes to employee wellness and productivity. This policy is consistent with the requirements of Monterey Park Municipal Code (MPMC) Chapter 6.20.
This policy applies to all Hospital employees, visitors, patients, physicians and customers and is in effect 24 hours per day, 7 days a week.
Smoking is prohibited in all areas of the facility, including restrooms, elevators, stairways, courtyards, plazas, lobbies, any atrium or patio, corridors, hallways, seating areas, waiting rooms, reception areas, parking structures, outdoor eating areas and outside of the building. Smoking is also prohibited within 20 feet of any of these places. Violation of this policy will be regarded as any other violation of Hospital policy and may result in corrective action.
We offer free parking for our visitors and patients, all parking at Monterey Park Hospital is free. The lot is located in the north side of the campus, across the main entrance of the hospital. Please be sure to lock your car. Monterey Park Hospital is not responsible for lost, stolen or damages items.
The hospital's cafeteria serves a variety of healthy, delicious meals and snacks. Located on the hospital's Ground Level (Lower Level) the cafeteria is open:
Monday--Friday: 11:00 AM - 1:30 PM
Weekends (Saturday & Sunday): 12:00 PM - 1:00 PM
Vending machines are available 24hrs a day. All visitors are welcome to have complimentary coffee and water located inside the Cafeteria.
ATM machine is located on our Lower Level, by the Emergency Room entrance.
How Are We Doing?The Patient Relations Department helps patients seek solutions to problems, concerns and unmet needs. A patient representative will assist you whenever possible. The patient representative can interpret the hospital's philosophy, policies, procedures and services for you as well as your family and visitors.
Patient Relations may be reached at 626-570-5730 or you may use our contact us form.