How Are We Doing?
At Monterey Park Hospital, our goal is always to exceed your expectations. This is why we are constantly asking, "How are we doing?" We want your experience here to be the best possible. Through satisfaction surveys, our patients provide us with valuable feedback that we can use to improve services for the community. We evaluate this feedback through a standardized survey called HCAHPS.
What is HCAHPS, and what does it stand for?
HCAHPS stands for Hospital Consumer Assessment of Healthcare Providers and Systems and is a standardized survey of hospital patients that will capture patients' unique perspectives on hospital care for the purpose of providing the public with comparable information on hospital quality.
How are we doing?
Monterey Park Hospital is committed to exceeding our patients' expectations. Our motto is Service Excellence and our hope is that our patients feel it when they come to our facility! We are constantly asking our patients for feedback. We use the information they give us to benchmark ourselves against hospitals across the country.
We invite you to share your experience with us. Please call us at 626.570.5743 or email us.