Have you ever wondered how a hospital knows if it’s really doing a good job?

One important way is through something called HCAHPS , a national survey that captures what patients thought of their hospital experience, that they take after they’ve gone home.

HCAHPS stands for Hospital Consumer Assessment of Healthcare Providers and Systems.

After discharge, patients receive a standardized survey asking key questions about their hospital stay.

HCAHPS is the patient’s voice, and hospitals are listening -

to improve,

to earn your trust,

and to strive for that well-deserved score of “10.”



HCAHPS 是全美統一的“醫院病人照護評估”調查.病人給出的0-10滿意度，不只是單純的意見回饋，它還會影響：醫院在公眾眼中的聲譽、政府提供給醫院的補助與經費、未來病人是否願意再次選擇這家醫院。HCAHPS 是病人的聲音。醫院精心照護病患，也希望得到來自病人真心的10分肯定